This experience was no doubt, something that I didn’t know that was coming at me. I didn’t expect a lot of things, like for example, literally standing for hours waiting for customers to enter the store and hopefully try on the items that the store had. Or even splurge thousands of pesos on clothes or accessories either on sale or regular priced. I was a customer before, who used to fit clothes and take long in the changing room, or spend time adoring the items but thinking “It’s so expensive! I’ll wait until it’ll go on sale!”
Now, it’s the other way around; I was the “saleslady” who accommodated different kinds of customers who walked in the store. I was thinking on my first day, “What on earth did I get myself into?” because I was really tired from standing and since I was just new, I wasn’t used to the “selling atmosphere” nor did I reach my quota for the day. As the days went by, being in the stores for 4 hours was something that seemed natural to me. I now know how it feels when someone doesn’t buy the outfit he/she fitted, or the happy feeling of having the store filled with people and having high hopes of them all going home with contentment because of what they bought or saw. As an intern, it was my goal to make the customer feel satisfied and have a lasting (and good) impression on us because we were like representing the company with our actions towards them. Our service was something that the store relied on, and we relied on the customers for us to have good sales for each day.
We all had to accept the challenges, meet deadlines for submissions (like total sales or the Facebook likes for the RSSI pages), and face obstacles in our way while we were working. We also had to wear our own “uniform” and the ID, given that what we are wearing should be either from Topshop, Dorothy Perkins, or Warehouse for the girls and for the guys it would be Topman or Ben Sherman.
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